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  • DIRECTOR OF OPERATIONS

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DIRECTOR OF OPERATIONS

Works closely with Operation Coordinator. Directs and coordinates activities of workers. Inspects facilities, properties and equipment and recommends changes in allocation of crews, equipment and procedures. Prepares work schedule and assigns duties to operations personnel to ensure efficient operation the company. Audits accounts, validation, and certifications to ensure compliance of workers with established standard procedures and practices. Compiles required and special reports on operating functions of managed departments. Directs employee training to improve efficiency and ensure conformance with standard procedures and practices. Conducts staff meetings of operations personnel, or confers with subordinate personnel to discuss operational problems or explain procedural changes or practices. Devises and writes operating procedures for company operations based on review and interpretation of client requirements, government regulation, technical manuals and conferences with vendor representatives. Purchases equipment, supplies and materials. Interviews, selects, trains, and assigns new personnel. Other duties as required.

 

Client Care:

  • Answers such inquiries as type of service offered, rates, schedules, and areas serviced.

  • Examines RFP's, RFQ's to ascertain resources required.

  • Prepares proposals and cost estimates for clients.

  • Call on customers to solicit new business.

  • Investigate customers' complaints involving such matters as damage, overcharges, and service timing issues and makes necessary adjustment.

 

Qualified Candidates Must Have:

  • Dedication to KPI's.

  • Ability to navigate & work on varying software including Windows, MS Office, IVR, Web Tools & Search.

  • Ability to Problem Solve/ Analytical Thinking/ Mechanical Thinking.

  • Attention to detail.

  • Good communication skills both oral and written.

  • Good time management skills.

  • Ability to multi task by effectively prioritizing daily job responsibilities.

  • Good organizational skills and the ability to work well in a team environment.

  • Ability to establish and maintain effective working relationships.

 

Reports to CEO/ COO - Performs other duties as required.

Salary plus OT

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